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	<title>CSI International Inc</title>
	<link>http://www.csi-international-inc.com</link>
	<description>Leader in Corporate Recognition</description>
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		<title>Customer Service: Oh Crap We Dropped The Ball!</title>
		<description><![CDATA[Every company strives for perfection, but we all fall short. Sometimes when there is a service failure, the customer can become irate, irritated and occasionally even rude or belligerent. Sound familiar? It is extremely important for you not to take this personally, but to detach and let the customer vent. When communicating with an irate [...]]]></description>
		<link>http://www.csi-international-inc.com/recognition-rant/customer-service-oh-crap-we-dropped-the-ball.html</link>
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		<title>Customer Service: Little Things. Big Difference</title>
		<description><![CDATA[We are all customers and every day we have many experiences that leave us less than delighted. In fact, if you’re like me, I bet many of your experiences as a customer really irritate you. I used to get mad. Sometimes even take it out on the frontline provider until I realized it is not [...]]]></description>
		<link>http://www.csi-international-inc.com/recognition-rant/customer-service-little-things-big-difference.html</link>
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		<title>CSI International Presenting Global Results of Creating Exceptional Customer Experiences &#8211; Chicago, July 17-18</title>
		<description><![CDATA[For More Information Please Contact: Anna Matchette Director, Customer Implementations CSI International office: 760-930-0077 Presenting how a complex global organization improved customer loyalty and experiences through a process that was delivered in six languages and created exceptional customer experiences at the 8th Edition of the Marcus Evans Customer Experience Conference.  Chicago. July 17-18. Toronto, Ontario.  [...]]]></description>
		<link>http://www.csi-international-inc.com/press-releases/csi-international-presenting-global-results-of-creating-exceptional-customer-experiences.html</link>
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		<title>Kindness Is Free</title>
		<description><![CDATA[How Can Healthcare Leaders Improve Patient Experiences? I wrote previously about the rising costs of healthcare and The Advantages of an Integrated Approach To Employee Wellness. Now, I want to address the other side of the equation.  While certainly prevention is the key, when treatment is needed, there is vast opportunity to improve the patient [...]]]></description>
		<link>http://www.csi-international-inc.com/recognition-rant/kindness-is-free.html</link>
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		<title>Do you have a wellness program, or just a web page?</title>
		<description><![CDATA[The US continues to spend money on treatment instead of prevention. According to the US Department of Health and Human Services, 70% to 75% of the $2.5 trillion spent in the U.S. on healthcare every year is invested in the treatment of preventable conditions. But, less than 5 percent goes toward chronic disease prevention.  Five [...]]]></description>
		<link>http://www.csi-international-inc.com/newsletter/do-you-have-a-wellness-program.html</link>
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		<title>Healthcare and the Importance of Recognition In The Workplace</title>
		<description><![CDATA[Typically most health care and caregiving organizations want to create a “patients first” focus or philosophy. In my experience, most caregivers buy into the mission and values of the healthcare organization. But, those who are most energized typically get personal praise in addition to formal recognition. As you know, recognition in the workplace is a [...]]]></description>
		<link>http://www.csi-international-inc.com/newsletter/healthcare-the-importance-of-recognition-in-the-workplace.html</link>
			</item>
	<item>
		<title>Do you have a wellness program, or just a web page?</title>
		<description><![CDATA[The US continues to spend money on treatment instead of prevention. According to the US Department of Health and Human Services, 70% to 75% of the $2.5 trillion spent in the U.S. on healthcare every year is invested in the treatment of preventable conditions. But, less than 5 percent goes toward chronic disease prevention.  Five [...]]]></description>
		<link>http://www.csi-international-inc.com/recognition-rant/do-you-have-a-wellness-program-or-just-a-web-page.html</link>
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		<title>Why Results Drive Happiness, Not The Other Way Around</title>
		<description><![CDATA[In my experience, managers who focus on getting results from their work teams end up having happy and engaged employees. As I’ve mentioned before, I think managers often miss the mark and get caught up on being “nice” and accommodating to their employees, even ignoring poor performance in the name of maintaining good relationships. However, [...]]]></description>
		<link>http://www.csi-international-inc.com/recognition-rant/why-results-drive-happiness.html</link>
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		<title>The Advantages of an Integrated, Incentive-Based Approach to Employee Wellness</title>
		<description><![CDATA[Organizations all over North America are facing one of the most challenging business issues of their existence. The opponent? This daunting opponent is ever-increasing healthcare costs. Today, employers are paying over 35% more for healthcare than they did just five years ago. And, over the same period of time, employees have contributed 45% more. Any [...]]]></description>
		<link>http://www.csi-international-inc.com/newsletter/advantages-of-an-integrated-incentive-based-approach-to-employee-wellness.html</link>
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		<title>The Advantages of an Integrated, Incentive-Based Approach to Employee Wellness</title>
		<description><![CDATA[Organizations all over North America are facing one of the most challenging business issues of their existence. The opponent? This daunting opponent is ever-increasing healthcare costs. Today, employers are paying over 35% more for healthcare than they did just five years ago. And, over the same period of time, employees have contributed 45% more. Any [...]]]></description>
		<link>http://www.csi-international-inc.com/recognition-rant/the-advantages-of-an-integrated-incentive-based-approach-to-employee-wellness.html</link>
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