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	<title>CSI International Inc</title>
	<link>http://www.csi-international-inc.com</link>
	<description>Leader in Corporate Recognition</description>
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		<title>To Create Engagement You Have to be Visual</title>
		<description><![CDATA[Visual Management is one of the most well documented business tools in the world. Virtually every successful organization has leveraged Visual Management to help improve the business operations, increase shareholder value, and enhance the customer experience while maintaining strong financial performance. Integrating Visual Management tools and competencies will improve your personal performance and results. To [...]]]></description>
		<link>http://www.csi-international-inc.com/recognition-rant/to-create-engagement-you-have-to-be-visual.html</link>
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		<title>Getting To The Truth</title>
		<description><![CDATA[Organizational health and long-term sustainability is directly related to senior leaders ability to hear and act on the truth.  Sharing information effectively and creating a culture of real employee appreciation is key to ensure that leaders hear the truth. Sharing information is a three-step process. Step one is sharing the information. First you have to [...]]]></description>
		<link>http://www.csi-international-inc.com/recognition-rant/getting-to-the-truth.html</link>
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		<title>Good Intentions Not Delivered Still Equals Squat</title>
		<description><![CDATA[How are you doing with those New Year’s resolutions or the personal and professional goals you set for 2012?  Have you thought about them?  Are you following up on them? Perhaps you are one of many who decided to crank up recognition in the workplace because you understand the power of employee appreciation.  Have you [...]]]></description>
		<link>http://www.csi-international-inc.com/recognition-rant/good-intentions-not-delivered-still-equals-squat.html</link>
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		<title>Service is a contact sport. Leaders need to catch people doing things right.</title>
		<description><![CDATA[You should take every opportunity you can to review customer success stories in staff meetings and team meetings. By celebrating your customer successes it will help create a customer focused culture from the inside out. Just as important as celebrating your successes, is the focus on continuous improvement. You should celebrate your service successes, but [...]]]></description>
		<link>http://www.csi-international-inc.com/recognition-rant/rewards-and-recognition-in-the-workplace.html</link>
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		<title>Customer Service Sucks Out Here</title>
		<description><![CDATA[I am still surprised at how bad customer service is globally and right here in North America. I know from our work that in almost every organization, the customer experience is a direct mirror of the employee to supervisor relationship.  I use this insight to help calm me when I have a bad service experience.  [...]]]></description>
		<link>http://www.csi-international-inc.com/recognition-rant/customer-service-sucks-out-here.html</link>
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		<title>Good Intentions Not Delivered Equals Squat</title>
		<description><![CDATA[About this time of year people make New Year’s resolutions and set personal and/or professional goals for themselves. Typically, companies do the same thing in the form of setting budgets, goals and performance targets for the forthcoming year. As you look back on your resolutions for 2011, how many of those did you stick to? [...]]]></description>
		<link>http://www.csi-international-inc.com/recognition-rant/good-intentions-not-delivered-equals-squat.html</link>
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		<title>CSI&#8217;s Definition of Engagement</title>
		<description><![CDATA[We created a research recognition and engagement project in ‘07 when it wasn&#8217;t on anyone’s radar. In ‘08 we worked with a global manufacturing company to help them achieve world-class levels of engagement. Organizations have run a variety of Six-Sigma lean programs … they’re “leaned out” and looking for the next way to increase productivity. [...]]]></description>
		<link>http://www.csi-international-inc.com/recognition-rant/csis-definition-of-engagement.html</link>
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		<title>Don’t Try To Make People Feel Good About Themselves</title>
		<description><![CDATA[Reward results; don&#8217;t try to make people feel good about themselves. For years, the recognition industry has fallen into the behavioral sciences trap. Everyone would agree that people who feel good about themselves produce better results. Recognition programs were designed and reinforce things like creativity, initiative, teamwork. Things that were often times subjective and that [...]]]></description>
		<link>http://www.csi-international-inc.com/recognition-rant/don%e2%80%99t-try-to-make-people-feel-good-about-themselves.html</link>
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		<title>Who Do You Believe?</title>
		<description><![CDATA[I just recently attended the 2nd Internal Branding and Cultural Development Conference in Toronto.  The interaction at the conference reminded me how so many millions of dollars are spent on a company’s internal communication and branding and how that money could be better spent developing and engaging employees. At the end of the day who [...]]]></description>
		<link>http://www.csi-international-inc.com/recognition-rant/who-do-you-believe.html</link>
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		<title>CSI unveils new automated Service Anniversary solution at the 70th Annual HR Southwest Conference</title>
		<description><![CDATA[For More Information Please Contact: Anna Matchette Director, Customer Implementations CSI International office: (855) 231-8407 anna.matchette@csistars.com CSI demonstrates how the new automated Service Anniversary solution integrates with their powerful Recognition, Engagement, and Learning solutions at the 2011 HR Southwest Conference Fort Worth, Texas (October 26, 2011).  CSI will unveil a new automated Service Anniversary solution [...]]]></description>
		<link>http://www.csi-international-inc.com/press-releases/automated-service-anniversary-solution.html</link>
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